All Systems Operational

About This Site

Welcome to the status page for CT Suite components and cloud infrastructure.

Agent Operational
90 days ago
99.99 % uptime
Today
Client Interface ? Operational
90 days ago
100.0 % uptime
Today
Agent Presence services Operational
90 days ago
99.99 % uptime
Today
Gamification ? Operational
90 days ago
100.0 % uptime
Today
Management Operational
90 days ago
100.0 % uptime
Today
Management Portal (CTAdmin) ? Operational
90 days ago
100.0 % uptime
Today
Reporting portal ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Telephony services ? Operational
90 days ago
100.0 % uptime
Today
Analytics services ? Operational
90 days ago
100.0 % uptime
Today
Email services ? Operational
90 days ago
100.0 % uptime
Today
Chat services ? Operational
90 days ago
100.0 % uptime
Today
Third party Operational
90 days ago
100.0 % uptime
Today
AWS connect-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS connect-us-west-2 Operational
90 days ago
100.0 % uptime
Today
AWS apigateway-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS apigateway-us-east-2 Operational
90 days ago
100.0 % uptime
Today
AWS kinesis-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS kinesis-us-east-2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Resolved - This incident has been resolved.
Feb 25, 18:25 CST
Update - We are continuing to investigate this issue.
Feb 25, 14:09 CST
Investigating - Affected resources: CT Suite Web Client

Description:
This notification applies only if you are using the Firefox web browser with “Enhanced Tracking Protection” browser setting set to “Strict”.

A recent upgrade to Firefox, specifically version 86 released on February 23, 2021, introduced Total Cookie Protection [1] which modified cookie sharing behavior across sites for users with “Enhanced Tracking Protection” set to “Strict” (Firefox defaults to “Standard”). Users with this specific browser setting and version combination may be unable to access the Amazon Connect CCP when embedded in another application, preventing them from handling contacts.
To prevent impact to your users (agents), we recommend that your users do EITHER of the following:
(a) Confirm (or set) “Enhanced Tracking Protection” as “Standard” in their browser settings. Users can do this by following instructions documented here [2].
(b) Do not upgrade their Firefox browser version to v86 or higher.
(c) Use Google Chrome to access the Amazon Connect CCP.
If you have any questions or concerns, the AWS Support Team is available on the community forums and via AWS Premium Support [3].
[1] https://blog.mozilla.org/security/2021/02/23/total-cookie-protection/
[2] https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_adjust-your-global-enhanced-tracking-protection-settings
[3] https://aws.amazon.com/support
Feb 25, 14:07 CST
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.